betg Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how betg ("betg," "we," "us," or "our"), operator of the online gaming platform at https://betg.cam, collects, processes, stores, and discloses personal information relating to individuals ("you," "Player," or "User") who access or use betg's services.

This Policy applies to all personal data collected through the betg website, mobile interface, customer support channels, and any other interaction between you and betg. It should be read alongside betg's Terms & Conditions and Responsible Gaming policy, both of which form part of your agreement with betg.

2. Data Controller

For the purposes of the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and applicable data protection legislation, betg is the personal information controller in respect of all player data collected through https://betg.cam.

betg's designated Data Protection Officer (DPO) is responsible for overseeing compliance with this Policy and applicable data protection law. You may reach the DPO by emailing [email protected] with the subject line "Data Privacy Inquiry."

3. Data We Collect

betg collects personal data from you in two ways: information you provide directly, and information collected automatically through your use of the platform. The categories of data we may hold are set out in the table below.

4. How We Collect Your Data

betg collects personal data through the following channels:

• Direct submission — when you register a betg account, complete KYC verification, make a deposit, contact support, or participate in promotions.
• Automated technologies — cookies, web beacons, server logs, and similar tracking tools collect technical and behavioural data as you navigate betg.
• Third-party payment processors — when you transact via GCash, Maya, BPI, BDO, Metrobank, or other supported payment channels, transaction reference data is shared with betg by the payment provider to confirm the transfer.
• Identity verification partners — betg may use third-party KYC service providers to validate the authenticity of identity documents you submit.
• Fraud prevention services — betg may receive data about your device or session from anti-fraud partners to protect the integrity of our platform.

5. How We Use Your Data

betg uses your personal data only for the purposes identified at the time of collection or as otherwise set out in this Policy. Specifically, betg uses your data to:

• Create and manage your betg player account.
• Verify your identity and age in compliance with Philippine regulatory requirements (21 years minimum).
• Process your deposits and withdrawals through your chosen payment method (GCash, Maya, BPI, BDO, etc.).
• Deliver and personalise the betg gaming experience, including live casino, slots, bingo, and other products.
• Administer bonuses, promotions, and loyalty rewards you participate in.
• Monitor gameplay patterns to fulfil betg's responsible gaming obligations, including identifying and assisting players showing signs of problem gambling.
• Comply with anti-money laundering (AML) obligations and report suspicious transactions where legally required.
• Respond to your customer support queries and resolve disputes.
• Send you service-related communications such as transaction confirmations, security alerts, and policy updates.
• Send you marketing communications about betg promotions, where you have provided consent or where legitimate interest applies — you may opt out at any time.
• Conduct internal analytics to improve betg's platform performance, game selection, and user experience.
• Detect, investigate, and prevent fraud, cheating, and unauthorised account access.

6. Legal Basis for Processing

betg processes your personal data on one or more of the following legal grounds as recognised under the Philippine Data Privacy Act of 2012:

• Contractual necessity — processing required to fulfil betg's obligations under the Terms & Conditions you accepted upon registration, including operating your account and processing transactions.
• Legal obligation — processing required for betg to comply with applicable Philippine laws, including KYC requirements, AML obligations, and regulatory reporting duties.
• Legitimate interests — processing carried out for betg's legitimate business interests, including fraud prevention, platform security, and service improvement, provided these interests are not overridden by your rights.
• Consent — processing based on your freely given, specific, and informed consent, particularly in relation to marketing communications and non-essential cookies. You may withdraw consent at any time.

7. Sharing Your Data

betg does not sell or rent your personal data to third parties. betg may share your data only in the following limited circumstances:

7.1 Service Providers

betg engages carefully selected third-party service providers to assist in operating the platform — including payment processors (GCash, Maya, BPI, BDO), identity verification providers, cloud hosting providers, and customer support software vendors. These providers process your data strictly on betg's instructions, under contractual data processing agreements, and are prohibited from using your data for their own independent purposes.

7.2 Regulatory & Legal Authorities

betg may disclose your personal data to Philippine government agencies, law enforcement authorities, or courts where required by law or valid legal process. This includes disclosures to the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or other competent authorities in the Philippines.

7.3 Business Transfers

In the event of a merger, acquisition, or sale of betg's business assets, player data may be transferred to the acquiring entity. betg will notify affected players before their data becomes subject to a materially different privacy policy.

7.4 With Your Consent

betg may share your data with third parties for purposes not covered above where you have given explicit prior consent for that specific disclosure.

8. Data Retention

betg retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Account and identity data — retained for the duration of your betg account plus five (5) years following account closure, in line with Philippine AML record-keeping requirements.
• Transaction and financial records — retained for a minimum of five (5) years from the date of transaction.
• Gaming history — retained for three (3) years from the date of each gaming session.
• Support communications — retained for two (2) years from the date of each interaction.
• Marketing consent records — retained until withdrawal of consent plus one (1) year for compliance audit purposes.

After the applicable retention period, betg will securely delete or anonymise your personal data so that it can no longer be associated with you individually.

9. Security Measures

betg implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and betg's servers.
• Encryption of sensitive data at rest, including KYC documents and financial records.
• Role-based access controls limiting internal staff access to personal data on a strictly need-to-know basis.
• Regular security audits and penetration testing of betg's infrastructure.
• Two-factor authentication (2FA) options for player accounts.
• Automated systems to detect and alert on unusual login patterns or account activity.

While betg takes all reasonable steps to protect your data, no internet transmission or storage system is 100% secure. You are responsible for keeping your betg account credentials confidential. If you suspect your account has been compromised, contact betg support immediately.

10. Cookies & Tracking Technologies

betg uses cookies and similar tracking technologies to operate the platform, analyse usage, and deliver a better experience. The cookies used on betg fall into the following categories:

• Strictly necessary cookies — essential for the platform to function, including session management and security. These cannot be disabled.
• Performance cookies — collect anonymous analytics data about how players use betg, helping us identify areas for improvement. No personally identifiable information is collected through these cookies.
• Functional cookies — remember your preferences such as language, game lobby filters, and display settings to personalise your experience.
• Marketing cookies — used, with your consent, to deliver relevant betg promotions and track the effectiveness of our marketing channels. You may opt out of marketing cookies at any time through your browser settings or by contacting betg support.

11. Your Data Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by betg:

To exercise any of these rights, contact betg's Data Protection Officer at [email protected] with the subject line "Data Privacy Request." betg will respond within fifteen (15) business days of receiving a verifiable request.

12. Minors & Age Policy

The betg platform is strictly intended for individuals aged 21 years and above in accordance with Philippine gaming regulations. betg does not knowingly collect personal data from persons under 21. If betg becomes aware that a registered player is under the minimum age, the account will be closed immediately and all associated data deleted or anonymised, except where retention is required by law.

If you believe that a minor has registered a betg account, please notify us immediately at [email protected] so that appropriate action can be taken without delay.

13. International Data Transfers

betg's primary operations and data storage are based in the Philippines. However, some of betg's service providers — including cloud infrastructure and security vendors — may process data in jurisdictions outside the Philippines. Where such transfers occur, betg ensures that adequate safeguards are in place to protect your personal data, including contractual clauses that impose data protection standards at least equivalent to those required under Philippine law.

14. Changes to This Policy

betg may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or the services we offer. When material changes are made, betg will publish the updated Policy on this page with a revised "Last Updated" date and, where practicable, notify active players by email at least seven (7) days before changes take effect.

We encourage you to review this Policy periodically. Your continued use of the betg platform after any revision constitutes your acceptance of the updated terms.

15. Contact & Complaints

For any questions, concerns, or requests relating to this Privacy Policy or betg's handling of your personal data, please contact the betg Data Protection Officer:

Email: [email protected] — subject: "Data Privacy Inquiry"

betg's customer support team is available 24/7 and includes Filipino-speaking agents familiar with privacy concerns from players across Manila, Cebu, Davao, Quezon City, and Makati.

If you are not satisfied with betg's response to your privacy complaint, you have the right to escalate the matter to the National Privacy Commission of the Philippines (NPC). The NPC is the regulatory body responsible for administering and enforcing the Data Privacy Act of 2012. Details of how to file a complaint with the NPC are available through official Philippine government information channels.